Client Survey

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Client Satisfaction Survey

1. Did you feel welcome the first time you walked into the office? * Yes No

If not, why not?

2. Did the attorney and staff:

Take time to listen to everything you wanted to say? * Yes No

Ask what goals you wanted to achieve? * Yes No

Tell you how they were going to try to achieve your goals? * Yes No

Obtain your input and approval on the course of action? * Yes No

Tell you how long the process would take? * Yes No

Tell you how fees were charged? * Yes No

Estimate your total bill? * Yes No

Explain that you would be making decisions about your case? * Yes No

Keep you informed of developments? * Yes No

Promptly respond to your requests, including returning your calls? * Yes No

4. What are our strengths? *

5. What improvements could we make?

Thank you for taking the time to answer these questions.

OPTIONAL

First Name

Last Name

Phone

Elizabeth City

TEL: 757-399-7506
FAX: 757-397-1267